Thursday, October 17, 2013

Appliance Delivery

I hope the way things went yesterday are not setting the tone for tomorrow's move.

We received a call right before 9pm Tuesday night (their window for calling with the time was 6-9) that our delivery window was from 430-630; nothing like waiting until the last minute. That worked well so we knew we wouldn't have to rush back to the office after the delivery was over. Wednesday morning Sears called me at 615 AM and told me that they had cancellations and that they needed to push our delivery to 130-330. I asked if they could keep it at 430. I was told that he would have to sit around for 5 hours. Sorry, but that was my problem how??? Take that up with your department that schedules the deliveries. Anyway, we worked with them and said we would meet them at the house if they called us 30 minutes before they were to be there.

So E went over to meet them at 1 yesterday.
The dryer they brought was too long so the dryer is sticking out from against the wall. They wouldn't cut the hose to make it fit.
The water pan under the washer is too close to the wall that the wires are all bunched up. They also couldn't get the washer to plug in due to the safety feature on the outlet. Both E and the delivery guy tried and they ended up bending the outlet. The electrician is coming tomorrow to put a new outlet in for us. We will also need to get a larger water pan and move the washer so we can actually plug it in. I told E to ask the plumber if he would be able to get us one.
They didn't give us a water line for the fridge. He said it wasn't on the order. So we will have to go and buy a water line and move the fridge around to get the water hose attached.

They also got a little bit of mud on the carpet. I wasn't too upset about that; it was raining pretty hard yesterday. But the fact that they just grabbed a rag off the counter (without asking) to clean up the spot on the carpet is what annoyed us.

E was also unhappy with how they rushed through the delivery since we were their last one.

I guess things could have been worse. I am just hoping things go smoothly tomorrow. I was worried about the hardwood floors, but no scratches :-).

Then last night I was wiping the bathrooms down and noticed that our toilet in the powder room is cracked the whole way around!! Hopefully the plumber can bring us a new one tomorrow while we are there moving.


  1. At least you got your deliveries... we are going on three weeks and just now got confirmation that our stove and dishwasher will be arriving tomorrow. We've been plagued with "backorders"!

  2. Good thing you noticed the toilet! That's what I'm most worried about, things that need to be fixed lurking somewhere I probably wouldn't check.

    Hope you get all your items fixed! I've just been snapping pictures with my phone to an album titled 30-day fixes. Thankfully I can write notes for those pictures too.

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  4. Hopefully the move will be much better. We had a mixup with our refrigerator delivery the day before our move. It was supposed to come between 1.00 -4.00 but the delivery guys called us at 11.30 and told us that they will be there by 12.30! So we (me, my husband and our 3yr old) went to our home and waited.. we called around 1.15 and the operator told us that the delivery team must have called the wrong customer since there are 3 more deliveries scheduled before us. Anyway, it was 4.30pm when they finally came!!! We ended up eating Pizza and hoagies (we have the best hoagies and pizza I've ever tasted, just 2 mins from our home) on the floor, and it was the first meal we had in our new home. (despite all the waiting, It was still kinda nice and sweet).

    Anyway, the had to strip our (giant, 31 cuft.) refrigerator to the frame to bring it to the kitchen and even then it didn't fit. if it wasn't for the double french doors in the study, we would have to send it back.
    Despite all that our move went smoothly without a scratch. May be all the 'bad' that was supposed to happen ended with the move on the previous day. lol

  5. Amanda C,

    I came across your comment today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your appliance delivery. We can truly understand your disappointment in regards to how the delivery occured. We would appreciate the opportunity to discuss your experience. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that we have assigned to reference your post (Amanda C), to Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

    Thank you,

    Liz R
    Social Media Moderator
    Sears Social Media Support